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Terms & Conditions

Last updated: 08 Sep 2023

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This page contains the Terms and Conditions that apply anytime you (also referred to as the "client", "consumer", or "customer") purchase or engage with services from Personal Trainer Sarah Louise (also referred to as "I" or "me"). This clarification is intended to provide clear attribution throughout the Terms and Conditions, ensuring a transparent understanding of roles and responsibilities between Sarah Louise and the client.

1. Online services and Online Coaching 

 

1.A Service

  • Online Coaching is an online service where you will be personally coached on how your workouts, nutrition and lifestyle should be to reach the goals you want. You will receive personalised training plans, as well as weekly check-ins and personalised nutrition advice.

  • You have the right to a free virtual intro consultation before purchasing, where we can meet each other and discuss your fitness goals.

  • Online Accountability Partner is an online service where we'll be in contact via text throughout the week. I will monitor your progress and help hold you accountable to the goals you set yourself. No personalised advice, training plans or meal plans will be given here, it is purely written accountability.

1.B Contract and Commitment

  • The minimum commitment for Online Coaching is 3 months, unless anything else has been agreed on beforehand and clearly stated on your starting invoice. All payments for these months must be paid regardless.

  • When your minimum contract is up the subscription will automatically continue on a monthly rolling basis until cancelled.

  • If you are under the age of 18, written consent from your legal guardian must be provided.

1.C Payment for Online Coaching and Online Services

  • A starting invoice will be sent to you before Online Coaching starts and must be paid through the payment provider written on the invoice. Here, an automatic monthly payment will be set up that will be paid on the selected date of every month.

  • All payments must fall within the payment due date.

  • You are liable for keeping your payment details and information up to date.

  • If the payment fails, the system will retry payment after 3, 5 and 7 days. If your payment still fails after the 3 re-tries, and a valid written reason hasn't been given, your case will be sent to a debt collector. Additional fees may apply here.

1.D Pause or cancel Online Coaching

  • You can freeze Online Coaching for up to 30 days by giving written notice no later than 5 days before the desired pause date. You are not charged for the days your contract is paused.

  • You are free to terminate your contract after the 3-month minimum;

    • If notice is given on or before the 10th day of your billing month, your last payment will be for the current invoiced month. E.g. if your billing date is July 1 and you terminate on July 8, your last payment will be for the month of July, and Online Coaching will stop July 31st.

    • If notice is given after the 10th day of your billing month, your last payment will be for this month + the next month ahead. E.g. if your billing date is July 1 and you terminate on July 12, your last payment will be for the month of August, and Online Coaching will stop August 31st.

    • If you wish to terminate your contract, you must give written notice.

  • If you wish to terminate your contract before the minimum contract is up, you must pay all remaining payments.

  • Online Coaching can not be transferred to someone else as everything provided is personalised.

1.E Right of return for Online coaching and Online Services

  • If you have bought Online Coaching you have the right of return for up to 14 days from the first purchase date. If you are within the 14 days and coaching has already begun, the amounts already paid will not be refunded but all future payments will be stopped.

  • If you have bought other online services (meal plan, training plan or online accountability partner) you have the right of return for up to 14 days from the purchase date on the condition that you have not already received your purchased product/service. After receiving the purchased product/service, no refunds can be made.

1.F Disclaimer for Online coaching and Online Services

  • Online Coaching, as well as meal plans, training plans and other services bought online is carried out at your own risk.

  • While I, as a personal trainer, am committed to improving the physical well-being of my clients, it should be noted that I am not a qualified medical professional, psychologist, dietician, or mental health expert. I do not possess the necessary qualifications to diagnose or treat diseases, injuries, eating disorders, or mental health issues. If my clients experience such challenges, I strongly encourage them to seek assistance from a relevant qualified healthcare professional. My role focuses on physical training and nutrition that supports your goals, and I am happy to collaborate with experts to ensure comprehensive support.

  • If you have current health issues, injuries, eating disorders, or similar conditions, please communicate this clearly before starting Online Coaching or any other online services with me. It is also advisable to consult a healthcare professional who can confirm that it is safe for you to engage in workouts. I, Sarah Louise, cannot be held responsible if exercise or dietary recommendations worsens any existing health issues, injuries, eating disorders, or similar conditions, especially if this information is not clearly communicated before the commencement of Online Coaching.

  • I retain the right to use pictures and statements you send me for social media, website & promotion (I will always ask before sharing and I will never share your name or face without your consent).

2. GDPR

  • Before starting coaching (online and in-person) or receiving a meal plan you will be sent a questionnaire so I can prepare your personalised training plan and guidance. I will only ask for relevant and necessary information. If there is anything you do not wish to answer, please let me know.

  • During coaching (online and in-person) I will write down personal information such as your weight, height, muscle mass, measurements, pictures etc. This is used to help give you the best possible advice and progress during coaching.

  • All the information I have on you is stored in a private folder on my laptop that requires a password to access.

  • Your personal folder is saved for up to 24 months, in case you should wish to start coaching again. However, I retain the right to save your before/after pictures and testimonials for an unlimited amount of time.

  • If you ever wish to have your pictures removed or deleted, please let me know.

  • Your name and email will be saved to my newsletter list, and you may be sent promotional emails from me about my services. You can unsubscribe from this at any time.

3. Additional comments

  • The Terms and Conditions written on this page (www.sarahlouisetraining.co.uk/terms) are the most up-to-date and will therefore always overrule any Terms and Conditions you have previously received or can find attached to your monthly invoice. 

  • If you have any questions about these Terms and Conditions or any of my services, please contact Sarah Louise on sarahlouisetraening@hotmail.com

Changes to the Terms and Conditions

  • I may modify or update these Terms and Conditions from time to time, so please review it periodically. You can always see the date of the last update at the top of this page. I may provide you additional forms of notice of modifications or updates as appropriate under the circumstances. Your continued use of personalised coaching, training plans or meal plans after any modification to these Terms and Conditions will constitute your acceptance of such modifications.

Force Majeure

  • ​In the event of unforeseen circumstances beyond our control, such as illness, natural disasters, or other force majeure events, the implementation of online programs or personal training may be affected. In such cases, I, Sarah Louise, will work together with you, the client, to find appropriate solutions and potentially reschedule training sessions or coaching.

Conflict resolution

  • ​If disagreements or conflicts arise between me and the client, I am dedicated to resolving them in a fair and constructive manner. We will strive to reach a mutual resolution through dialogue and collaboration.

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